Shipping policy

Shipping & Processing Policy

By placing an order on our website, you acknowledge and agree to the following terms:

All orders require 7–10 business days for processing before shipping.
Business days are Monday through Thursday only and do not include weekends or holidays.
Orders placed on Friday, Saturday, or Sunday will begin processing on the next available business day, Monday.
Processing time is separate from shipping/transit time.

Shipping time is estimated to take 3–5 business days after processing is completed.
Tracking information will be provided once the order has been processed and shipped.
Shipping and delivery dates are estimates and are not guaranteed.
Shipping delays caused by the carrier, including weather, peak seasons, service interruptions, or other unforeseen circumstances, are beyond TooLuxeHair’s control.

If a package is returned to TooLuxeHair by the shipping carrier because it could not be successfully delivered or picked up, the customer may request to have the order reshipped.
A $15 reshipment fee must be paid before the returned package can be shipped again.
The $15 reshipment fee includes signature confirmation on the new shipment.
All reshipped packages will require a signature upon delivery.
The reshipment fee applies when a package is returned due to circumstances including:
- An incorrect or incomplete shipping address provided by the customer
- Multiple unsuccessful delivery attempts
- The recipient being unavailable to accept delivery
- Failure to collect the package from a carrier or pickup location
- Refused delivery
- Other customer-related circumstances that result in the carrier returning the package
Customers are responsible for providing a complete and accurate shipping address at checkout.
Customers are responsible for monitoring their tracking information, delivery attempts, and carrier pickup notices.
TooLuxeHair will provide new tracking information once the returned package has been received and the reshipment has been processed.
Returned packages will not be reshipped until the $15 reshipment fee has been paid.

TooLuxeHair offers package protection insurance at checkout.
If you decline package protection, TooLuxeHair is not responsible for lost, stolen, or damaged packages once they are handed to the carrier.
If you add package protection, you are eligible to file a claim if your package is lost, stolen, or damaged.
Once approved by the insurance provider, you may receive either:
- A refund from the insurance provider, or
- A replacement order shipped to you.
To file a claim, please visit: Route Claims

Customers are responsible for providing the correct and complete shipping information when placing an order.
Customers are responsible for monitoring the tracking information provided and making reasonable arrangements to receive their package.
If package protection is declined, customers are responsible for contacting the shipping carrier directly regarding delivery issues.
TooLuxeHair is not liable for any lost, stolen, or damaged packages without package protection.
Once an order has been transferred to the shipping carrier, carrier delays and delivery issues are subject to the carrier’s operations and procedures.

Customers are responsible for monitoring tracking updates after their order has shipped.
If the carrier attempts delivery and the recipient is unavailable, the customer is responsible for following the carrier’s instructions for redelivery or pickup.
If a package is held at a carrier location or Access Point, the customer is responsible for collecting the package within the carrier’s required timeframe.
Packages returned to TooLuxeHair because they were not collected or because delivery attempts were unsuccessful are subject to the $15 reshipment fee with signature confirmation.

By agreeing to these terms, you confirm your understanding that processing and shipping times are clearly outlined on our website.
Customers should contact TooLuxeHair directly regarding any processing, shipping, delivery, or order concerns so that we have an opportunity to assist.
Chargebacks and disputes related to processing or shipping times will not be accepted, as this policy is agreed upon before completing your purchase.
Filing a chargeback or payment dispute does not automatically cancel an order or override the processing, shipping, reshipment, or other terms agreed to at checkout.