Terms of service

Terms & Conditions – TooLuxeHair

By placing an order with TooLuxeHair LLC, you acknowledge and agree to our Terms of Service, Refund & Cancellation Policy, Shipping & Processing Policy, and Privacy Policy. Shop Pay and Shop Pay Installments are subject to Shop's Terms and Privacy Policy.

Please Read Carefully Before Completing Checkout

Order Processing & Shipping

Processing Time: All orders require 7–10 business days for processing before shipping.

Business days are Monday through Thursday only and do not include weekends or holidays.

Orders placed on Friday, Saturday, or Sunday will begin processing on the next available business day, Monday.

Shipping Time: Shipping is estimated to take 3–5 business days after processing is completed.

Processing time and shipping time are separate.

We only ship Monday through Thursday, between 10:00 AM–5:00 PM CST.

Shipping delays caused by the carrier, including weather, peak seasons, service interruptions, or other unforeseen circumstances, are beyond TooLuxeHair LLC's control.

Shipping Protection & Delivery Responsibility

TooLuxeHair offers package protection insurance at checkout.

If you decline package protection, TooLuxeHair LLC is not responsible for lost, stolen, or damaged packages once they are handed over to the shipping carrier.

If you add package protection, you are eligible to file a claim if your order is lost, stolen, or damaged in transit.

Once approved by the insurance provider, you may receive either:

  • A refund from the insurance provider, or
  • A replacement order.

For packages marked “Delivered” by the carrier, TooLuxeHair LLC is not responsible if package protection was not purchased.

Customers are responsible for monitoring tracking information, delivery attempts, carrier notifications, and pickup notices.

Returned Packages & Reshipment

If a package is returned to TooLuxeHair LLC by the shipping carrier due to an incorrect or incomplete address, unsuccessful delivery attempts, recipient unavailability, failure to pick up the package, refused delivery, or another customer-related delivery issue, the order is not automatically eligible for a refund.

Once the returned package has been physically received by TooLuxeHair LLC, the customer may request to have the order reshipped.

A $15 reshipment fee must be paid before the package can be shipped again.

The $15 reshipment fee includes signature confirmation, and a signature will be required upon delivery of the reshipped package.

Returned packages will not be reshipped until:

  1. The package has been physically received by TooLuxeHair LLC, and
  2. The applicable $15 reshipment fee has been paid.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive or pick up their packages.

Local Pickup Orders

By selecting “Pickup in store” at checkout, you acknowledge and agree that:

  • This is a LOCAL PICKUP order and will not be shipped.
  • You must schedule a pickup appointment at tooluxehair.square.site after receiving your “Ready for Pickup” email. No walk-ins.
  • You must pick up your order within 7 days of receiving the Ready for Pickup email.
  • Orders not picked up within 30 days are considered abandoned and converted to store credit minus a 25% restocking fee.

All Sales Final & Cancellations

TooLuxeHair LLC does not offer refunds after 2 hours from order placement.

Cancellation requests are subject to the cancellation window outlined in our Refund & Cancellation Policy.

Once an order is in production, it cannot be canceled, modified, or changed.

Customers are responsible for ensuring that their shipping address, contact information, product selection, lengths, quantities, and other order information are correct before completing checkout.

TooLuxeHair LLC is not responsible for incorrect information entered by the customer at checkout.

Disputes & Chargebacks

By completing your purchase, you agree to contact tooluxehairsupport@gmail.com regarding any order, processing, shipping, delivery, pickup, or product concern and provide TooLuxeHair LLC an opportunity to assist before filing a chargeback or bank dispute.

Chargebacks and disputes related to processing or shipping times will not be accepted, as this policy is agreed upon before completing your purchase.

Filing a chargeback or payment dispute does not automatically cancel an order or override the processing, shipping, cancellation, reshipment, local pickup, or other terms agreed to at checkout.

Customer Agreement

By completing checkout, you acknowledge that you have reviewed, understood, and agreed to TooLuxeHair LLC's policies and terms, including:

  • 7–10 business day processing timeframe
  • 3–5 business day estimated shipping timeframe
  • Monday–Thursday processing and shipping schedule
  • Package protection and delivery responsibility terms
  • $15 returned-package reshipment fee with signature confirmation
  • Local pickup requirements
  • Cancellation and final-sale terms
  • Dispute and chargeback terms

By placing your order, you confirm your acceptance of these Terms & Conditions and the applicable TooLuxeHair LLC policies.

Contact: tooluxehairsupport@gmail.com