Terms & Conditions – TooLuxeHair LLC

By placing an order with TooLuxeHair LLC, you acknowledge and agree to our Terms of Service, Refund & Cancellation Policy, Shipping & Processing Policy, and Privacy Policy. Shop Pay and Shop Pay Installments are also subject to the applicable Shop terms and policies.

Please Read Carefully Before Completing Checkout

Order Processing & Shipping

Processing Time: All orders require 7–10 business days for processing before shipping.

For processing purposes, business days are Monday through Thursday only and do not include Fridays, weekends, or holidays.

Orders placed on Friday, Saturday, or Sunday will begin processing on the next available business day.

Shipping Time: Shipping is estimated to take 3–5 business days after processing is completed, unless another shipping service is selected.

Processing time and shipping/transit time are separate.

TooLuxeHair LLC ships Monday through Thursday, between 10:00 AM–5:00 PM CST.

Shipping and delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, peak seasons, service interruptions, customs, operational delays, or other circumstances outside TooLuxeHair LLC's control may affect delivery.

An order is not considered lost or missing solely because it remains within the stated processing timeframe.

Package Protection & Secondary Shipping Insurance

TooLuxeHair LLC may offer optional third-party package protection at checkout.

Customers who purchase package protection may submit an eligible claim if their shipment is lost, stolen, or damaged. Coverage, eligibility, exclusions, deadlines, and available resolutions are subject to the applicable protection provider's terms and final claim determination.

Customers who did not purchase package protection at checkout may, when available, request optional secondary shipping insurance before their shipping label is purchased.

The applicable insurance cost must be paid before coverage can be added.

Payment for secondary shipping insurance does not by itself activate coverage. Coverage becomes effective only after payment has been received and TooLuxeHair LLC has successfully purchased the applicable insurance coverage for the shipment.

Secondary shipping insurance cannot be added after the shipping label has been purchased or after the package has shipped.

Coverage, eligibility, exclusions, claims, reimbursements, and claim decisions are governed by the applicable third-party insurance provider.

Lost, Missing, Stolen or Damaged Packages

Customers should contact tooluxehairsupport@gmail.com as soon as possible if a shipment appears to be lost, missing, stolen, or damaged.

Depending on the circumstances, TooLuxeHair LLC may initiate or assist with a carrier investigation, package protection claim, or shipping insurance claim.

Customers may be required to allow the carrier or insurance provider reasonable time to complete its investigation before a refund, replacement, reimbursement, store credit, or other resolution can be determined.

Submitting a claim does not guarantee approval or a particular resolution.

An approved carrier or insurance claim does not necessarily mean payment has already been issued or received, or that a refund or replacement has automatically been processed.

Shipping & Delivery Responsibility

Customers are responsible for providing complete and accurate shipping and contact information and for monitoring tracking information, delivery attempts, carrier notifications, and pickup notices.

Once an order has been transferred to the shipping carrier, carrier delays and delivery issues are subject to the carrier's operations and procedures.

Where applicable, TooLuxeHair LLC may assist with a carrier investigation or applicable package protection or insurance claim.

Returned Packages & Reshipment

If a package is returned to TooLuxeHair LLC because of an incorrect or incomplete address, unsuccessful delivery attempts, recipient unavailability, failure to pick up the package, refused delivery, or another customer-related delivery issue, the order is not automatically eligible for a refund.

Once the package has been physically received by TooLuxeHair LLC, the customer may request reshipment.

A $15 reshipment fee must be paid before the package can be shipped again. The fee includes signature confirmation, and a signature will be required upon delivery.

Returned packages will not be reshipped until:

1. The package has been physically received by TooLuxeHair LLC; and
2. The applicable $15 reshipment fee has been paid.

Local Pickup Orders

By selecting “Pickup in store” at checkout, you acknowledge and agree that:

• The order is for LOCAL PICKUP and will not be shipped.
• You must schedule a pickup appointment at tooluxehair.square.site after receiving your Ready for Pickup email. No walk-ins.
• You must pick up your order within 7 days of receiving the Ready for Pickup email.
• Orders not picked up within 30 days are considered abandoned and converted to store credit minus a 25% restocking fee.

 

International Orders, Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, and carrier clearance or handling fees imposed by the destination country or shipping carrier. These charges are separate from product and shipping costs and are the customer's responsibility unless expressly included at checkout. TooLuxeHair LLC does not collect or control these charges.

All Sales Final & Cancellations

TooLuxeHair LLC does not issue refunds for change of heart after 2 hours from order placement.

Cancellation requests are subject to the cancellation windows outlined in our Refund & Cancellation Policy.

Once an order is in production, it cannot be canceled, modified, or changed.

Customers are responsible for ensuring that their shipping address, contact information, product selection, lengths, quantities, and other order information are correct before completing checkout.

Hair Extensions Return & Refund Eligibility

For hygiene, quality control, and product integrity reasons, all hair extensions must remain in their original, unused, and unaltered condition to be considered for an eligible discretionary return.

Hair extensions are not eligible for discretionary returns or refunds if:

• The original brown securing ties have been removed, cut, or altered.

• The hair has been brushed, combed, washed, installed, colored, chemically treated, or otherwise altered.

• The original packaging, tags, or product seals have been removed or damaged.

• The hair shows signs of use or handling beyond what is reasonably necessary to inspect the product.

Customers are encouraged to inspect their hair extensions before removing the original securing ties or altering the hair.

Product Quality Concerns & Reporting Deadline

Customers who believe they received defective, damaged, or incorrectly described hair extensions must contact tooluxehairsupport@gmail.com within 48 hours of the confirmed delivery date to report the issue promptly.

Customers should provide:

• Their order number

• A detailed description of the concern

• Clear photographs or videos showing the product's condition

• Photographs of the original packaging and securing ties, if available

TooLuxeHair LLC will review product quality concerns individually based on the available evidence.

Removing the original securing ties, brushing, washing, installing, or otherwise altering the hair may affect discretionary return eligibility and our ability to verify the product's original condition.

Reports submitted after the 48-hour window may require additional review and may not qualify for discretionary returns or refunds.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws, including rights relating to defective or incorrectly described products.

For complete details, please review our Refund & Cancellation Policy.

Payment Disputes & Chargebacks

Customers experiencing an issue with an order are encouraged to contact tooluxehairsupport@gmail.com first so TooLuxeHair LLC has an opportunity to review and assist with the concern.

Filing a payment dispute or chargeback:

• Does not automatically cancel an order
• Does not automatically establish eligibility for a refund
• Does not override applicable processing, shipping, cancellation, returned-package, reshipment, or local pickup terms
• Does not replace an applicable carrier investigation, package protection claim, or shipping insurance claim process

If a payment dispute or chargeback is filed, TooLuxeHair LLC may provide the payment processor, card network, issuing financial institution, or other relevant party with applicable transaction records, including order information, accepted policies, processing records, tracking and delivery information, carrier documentation, and relevant customer communications.

Nothing in these Terms is intended to limit any rights or remedies available to a customer under applicable law or applicable card-network or financial-institution rules.

Customer Agreement

By completing checkout, you acknowledge that you have reviewed, understood, and agreed to TooLuxeHair LLC's applicable policies and terms, including:

• 7–10 business day processing timeframe
• 3–5 business day estimated shipping timeframe
• Monday–Thursday processing and shipping schedule
• Package protection and optional secondary shipping insurance terms
• Lost, missing, stolen, and damaged package procedures
• $15 returned-package reshipment fee with signature confirmation
• Local pickup requirements
• Cancellation and final-sale terms
• Payment dispute and chargeback terms

• Hair extensions must remain in their original, unused, and unaltered condition for discretionary return eligibility
  

• Removal or alteration of the original brown securing ties may affect return eligibility

• Product quality concerns should be reported within 48 hours of the confirmed delivery date

By placing your order, you confirm your acceptance of these Terms & Conditions and the applicable TooLuxeHair LLC policies.

Contact: tooluxehairsupport@gmail.com